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Help Desk Assistant

RM 2,500 - RM 3,500 / month

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Key Responsibilities

1. Responding to customers' inquiries and resolving IT technical issues promptly

2. Gathering information and determine the root cause of issues.

3. Implementing solutions efficiently via helpdesk software

4. Support Microsoft email systems and internal applications

5. Troubleshoot network connectivity issues and document solutions

Requirements

1. Experience in a similar support role

2. Strong communication skills in English

3. A passion for delivering good customer service

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion

Supplemental Pay:

  • Performance bonus

Work Location: In person

Application Deadline: 04/15/2025
Expected Start Date: 04/04/2025