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Revenue & Collection Coordinator

RM 2,300 - RM 2,600 / month

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Ops - Revenue & Collection Coordinator

Responsibilities:

  • Build reliable, trustworthy, and long-term relationships with assigned customers.
  • Negotiate and motivate customers to fulfill their loan obligations.
  • Provide up-to-date information to customers about their current debt and repayment channels.
  • Follow up with customers who did not fulfill their promises to pay.
  • Establish repayment schedules based on customers' financial situations.
  • Meet the KPIs established by Collection Managers.
  • Provide high-quality customer service for delinquent clients based on best practices.

Skills & Knowledge:

  • Strong problem-solving and argumentation skills.
  • Excellent communication skills.
  • Negotiation skills to persuade customers to repay debts.
  • Proven experience as a Collection Specialist or a similar role.
  • Customer-oriented with strong customer service skills.
  • Ability to work under pressure.
  • Strong interpersonal skills.
  • Honest, proactive, customer-focused, and detail-oriented.
  • Meticulous and punctual in meeting deadlines.
  • Team player.

Job Type: Contract
Contract length: 12 months

Pay: RM2,300.00 - RM2,600.00 per month

Schedule:

  • Rotational shift

Work Location: In person