
Revenue & Collection Coordinator
RM 2,300 - RM 2,600 / month
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Ops - Revenue & Collection Coordinator
Responsibilities:
- Build reliable, trustworthy, and long-term relationships with assigned customers.
- Negotiate and motivate customers to fulfill their loan obligations.
- Provide up-to-date information to customers about their current debt and repayment channels.
- Follow up with customers who did not fulfill their promises to pay.
- Establish repayment schedules based on customers' financial situations.
- Meet the KPIs established by Collection Managers.
- Provide high-quality customer service for delinquent clients based on best practices.
Skills & Knowledge:
- Strong problem-solving and argumentation skills.
- Excellent communication skills.
- Negotiation skills to persuade customers to repay debts.
- Proven experience as a Collection Specialist or a similar role.
- Customer-oriented with strong customer service skills.
- Ability to work under pressure.
- Strong interpersonal skills.
- Honest, proactive, customer-focused, and detail-oriented.
- Meticulous and punctual in meeting deadlines.
- Team player.
Job Type: Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,600.00 per month
Schedule:
- Rotational shift
Work Location: In person