Description
Short Description for Candidates
Operational Integration Specialist & Support-
Description for Candidates
Join our Team and make a difference in supporting our Global Payments network for our Partners & Customers. We're looking for a self-motivated and innovative support specialist, to play a key role in resolving any inquires and incidents that arise around our systems and processes for our Global Payments Service. You'll have the unique opportunity of working with our global partners in different countries. Receive and respond to partners and internal departments about requests, inquiries, and problems related to our integration applications. Utilizes various tools and maintain an accurate and complete record of all inquiries and problems handled.
Responsibilities for Candidates
- While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Do Net. Or Python
- You work well in a team with a diverse group of people from all over the globe and in different time zones.
- You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
- While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
- You’re cool under pressure and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
- You thrive in a reactive support environment and can also drive proactive improvements where you identify them.
- You have strong organization and prioritization skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
- You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
- You have +3 years in a technical support role, and are familiar with common support tooling and terminology like Kibana, Web service, Zendesk
- Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.
- Monitors inbound/outbound global payments transactions flow.
- Detect anomalies & errors in the payment instructions delivery process
- Resolve or escalate to additional functional teams
- Provide support to existing partners by resolving incidences in a timely fashion.
- Design and execute reports so a strong data manipulation skillset is recommended
- Familiar with APIs concepts, systems processes, networking concepts.
- Familiar with Financial Accounting concepts
- Familiar with Bank Deposit concepts
- Capacity to handle and fully understand a wide range of business rules concepts
- Capacity to coordinate calls, in English, with third party partners to troubleshoot service issues.
- Capacity to do investigations around payment process
Qualifications for Candidates
- Financial.
Background or previous experience in business intelligence or Money Transfer will be valued.