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Mandarin Speaker Customer Care Associate April Intake

RM 4,000 - RM 4,000 / month

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Project: Telco product

Working Days: 5 days’ work, 2 days off

Working Hours: Rotational shift (9 hours per shift)

Basic salary: RM 3,100

Benefits:

KPI allowance – up to RM 500

Night shift allowance – up to RM400

Overtime (OT) **if required only

Training provided

JOB REQUIREMENTS:

Excellent communication and writing skills in English and Bahasa Malaysia.

Proficiency in Mandarin language will be an added advantage.

SPM leavers are encouraged to apply.

Able to work on rotational shifts.

Prior working experience in the call service industry will be an added advantage.

Good problem-solving skills and ability to perform in a high-paced working environment.

Age Group: 18-55 years old.

JOB DESCRIPTION:

Attend and resolve customer/client questions or complaints via phone call, email, or live chat.

Regularly contacting customers to ensure their experience with a product or service is satisfactory.

Direct calls from customers to the appropriate department when necessary.

Ensure a positive attitude towards customers at all times.

Possess a strong understanding of the company's products.

Keep records of customer interactions.

Job Type: Full-time

Pay: Up to RM4,000.00 per month

Language:

  • Mandarin (Required)

Work Location: In person