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Sales Application Specialist (Biomedical Industry) - Fresh Graduate are welcome to apply

  • Full Time, onsite
  • Agensi Pekerjaan Times Management Consultancy Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,500 / month

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Job Responsibilities:

  • Work closely with the PSS on customer development and customer retention by delivering the highest level of customer satisfaction.
  • Provide demonstration of usage of products to the customers / potential customers.
  • Communicate to customers on new information related to products.
  • Promote to customers to increase or expand the usage of products.
  • Pass on sales leads and competitive activity / threats to PSS for further follow-up.
  • Participate in medical workshops / trade exhibition.
  • Conduct installation, testing and commissioning of products.
  • Conduct periodic and refresher post-sales product training to operator / end users.
  • Conduct seminar and education programs to the customers.
  • Primary point of contact on technical related matters and collaborate closely with principal support and engineer or third-party technical service provider).
  • Ensure proper installation, testing and commissioning of equipment.
  • Attend to customer’s complaint promptly (including weekends and public holidays).
  • Provide Level 1 technical support and problem troubleshooting to customers.
  • Escalation of unresolved problems to Level 2 support at principal partners and follow up closely till open cases are completely resolved and close cases. Keep customers informed on progress of investigation.
  • Provide periodic software upgrade and plan preventive maintenance of equipment.
  • Make proposal for service contract to customers.
  • Maintain proper records of case reports and instruments.
  • Lead the initiative to engage with customers on FSN / FCA matters and work closely with QA manager.

Requirements:

  • A Bachelor Degree in Biomedical Engineering / Bio-technology / Medical Laboratory Technology / Nursing or any other medical / science related field of study.
  • Strong interest and passion in sales. Fresh graduate is encouraged to apply. Training and guidance will be provided to perform the job.
  • Good communication and persuasive presentation skills with the ability to train others effectively.
  • Strong work ethic, self-motivated and detail oriented with good time management skills.
  • Able to travel to attend to customers more than 50% of the time

Job Type: Permanent

Pay: Up to RM3,500.00 per month

Schedule:

  • Fixed shift

Work Location: In person