Epicareer Might not Working Properly
Learn More

Content Creator Specialist English Gaming industry

RM 5,500 - RM 5,500 / month

Checking job availability...

Original
Simplified

Overview

Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.

Qualifications

  • Proficiency in English (B2 or higher) and Mandarin for verbal and written communication
  • Strong interpersonal and problem-solving skills
  • Experience managing Discord groups or similar online communities
  • Ability to work independently and as part of a team

Preferred Qualifications/Skills

  • Experience in game community management and UGC game operations
  • Knowledge of conflict resolution strategies to maintain a positive community
  • Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
  • Experience in UGC project development, understanding workflows, and best practices

Responsibilities

  • Creator Support & Community Engagement Project Coordination & Task Management
  • Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
  • Communicate effectively through various channels, including online Q&A sessions and documentation
  • Gather and document feedback from creators to enhance the overall support program
  • Manage online communities, including Discord, and foster a positive environment
  • Assign game development tasks to Creators based on project schedules
  • Clarify task requirements, track progress, and ensure timely delivery
  • Collaborate with internal teams to implement improvements based on Creator feedback
  • Communicate with the Creator to adjust based on internal feedback concerning the deliverables

Job Type: Full-time

Pay: Up to RM5,500.00 per month

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Gaming Industry: 1 year (Required)

Language:

  • Mandarin (Required)

Location:

  • Kuala Lumpur (Required)

Expected Start Date: 04/10/2025