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Customer Sales Assistant (Cheras)

RM 2,000 - RM 3,000 / month

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*Documentation & Record Keeping*

- Maintain accurate records of customer interactions, warranties, service requests, and repairs.

- Process and file warranty claims, returns, and refund requests.

- Ensure compliance with company policies and legal regulations.

*Coordination & Scheduling*

- Schedule service appointments, technician visits, or follow-ups.

- Liaise between customers, field service teams, and technical support.

- Track service orders and ensure timely completion.

*Inventory & Spare Parts Management*

- Monitor stock levels of spare parts and reorder as needed.

- Maintain a database of parts used in repairs and replacements.

*Customer Communication Support*

- Generate service reports, confirmation emails, and follow-up messages.

- Assist customer service teams with backend processes

- Handle administrative aspects of customer complaints or escalations.

*Billing & Invoicing Support*

- Verify service charges, warranty coverage, and out-of-pocket costs.

- Process invoices for repairs, installations, or extended services.

- Work with the finance department on payment reconciliations.

*Data Analysis & Reporting*

- Track key metrics (e.g., service turnaround time, repeat complaints).

- Prepare reports for management on after-sales performance.

- Identify trends (e.g., frequent product issues) for quality improvement.

*Process Improvement*

- Suggest improvements to streamline after-sales workflows.

- Update internal documentation (e.g., service manuals, warranty terms).

*Skills & Qualifications

*High school Diploma or equivalent.

*Proven experience in Sales support for 2-3 years.

*Possesses a professional and cheerful attitude.

*Managing multiple tasks, deadlines, and records.

*Accurate data entry and documentation.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person