Customer Sales Assistant (Cheras)
*Documentation & Record Keeping*
- Maintain accurate records of customer interactions, warranties, service requests, and repairs.
- Process and file warranty claims, returns, and refund requests.
- Ensure compliance with company policies and legal regulations.
*Coordination & Scheduling*
- Schedule service appointments, technician visits, or follow-ups.
- Liaise between customers, field service teams, and technical support.
- Track service orders and ensure timely completion.
*Inventory & Spare Parts Management*
- Monitor stock levels of spare parts and reorder as needed.
- Maintain a database of parts used in repairs and replacements.
*Customer Communication Support*
- Generate service reports, confirmation emails, and follow-up messages.
- Assist customer service teams with backend processes
- Handle administrative aspects of customer complaints or escalations.
*Billing & Invoicing Support*
- Verify service charges, warranty coverage, and out-of-pocket costs.
- Process invoices for repairs, installations, or extended services.
- Work with the finance department on payment reconciliations.
*Data Analysis & Reporting*
- Track key metrics (e.g., service turnaround time, repeat complaints).
- Prepare reports for management on after-sales performance.
- Identify trends (e.g., frequent product issues) for quality improvement.
*Process Improvement*
- Suggest improvements to streamline after-sales workflows.
- Update internal documentation (e.g., service manuals, warranty terms).
*Skills & Qualifications
*High school Diploma or equivalent.
*Proven experience in Sales support for 2-3 years.
*Possesses a professional and cheerful attitude.
*Managing multiple tasks, deadlines, and records.
*Accurate data entry and documentation.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person