【急募】Quality Assurance Manager

QAチームのマネージャーを募集いたします。

【応募条件】

Minimum Education Requirement :• Degree in any discipline

Minimum Relevant Work Experience :

• 1 year customer service

Minimum Skills to Hire :

• Experience within customer services, experience in moderation will be preferred
• Excellent leadership and communication skills
• Ability to deal with demanding customers and escalations
• Fast learner and able to cope in a fast-paced environment

• Language proficiency in Japanese and English are mandatory

• Can work independently and has a good sense of responsibility
• Committed to learning
• Ownership

Preferred Qualifications :

• Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
• 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
• Excellent communication skills
• Strong critical thinking and exceptional problem-solving skills
• Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
• Passion for our mission of ensuring a world class support experience for our community
• Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

マレーシア屈指のリゾート観光地であるPenangで働きませんか？

マレーシアのPenangは海に囲まれており、自然が豊かな観光地です。

地元の生活も様々な文化があり、ストリートアートがとても有名です。

家賃も安く、日本の製品はとても人気があり、薬局や食材は基本的に同じものを購入することができるため移住後も困ることは少ないです。

給与に比べ電車は一駅約50円、アプリ配車サービス(グラブ)は近場であれば300～500円とが安いため生活に余裕を持つことができます。

値段は少し高くなりますが日本レストランも豊富です。

マレーシアでの給与にかかる税金は約10％となっています。

雇用形態: 正社員

給与・報酬: 最大RM15,000.00 (月給)

言語:

• 日本語 (必須)

勤務地：出社勤務