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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

L1 Support Specialist - Spanish Speaker (Hybrid) (Ref:002)

RM 4,000 - RM 6,000 / month
Checking job availability...
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Position Overview:

We are looking for a Spanish-speaking Level 1 Customer Support Specialist to provide first line assistance to clients in a fast-paced environment. The ideal candidate is fluent in Spanish (written and spoken), able to communicate effectively in English with internal teams and L3 engineers, and experienced with customer support tools like JIRA.

Job Description:

  • Customer Support: Respond to client inquiries via chat and email, ensuring timely and professional assistance.
  • Issue Resolution: Diagnose and resolve basic technical issues related to products and services.
  • Escalation: Identify complex issues and escalate them to L2 or technical teams with clear documentation.
  • Documentation: Maintain accurate records of interactions and resolutions in the ticketing system.
  • Collaboration: Work closely with L2, L3 engineers, and internal teams to resolve issues.
  • Knowledge Base Maintenance: Contribute to FAQs and support documentation updates.
  • Customer Feedback: Gather insights to improve support processes and user experience.

Requirements :

  • Diploma or Degree in Related to this field (at least Diploma)
  • Fluent in South American Spanish (written and spoken) with strong English communication for internal coordination.
  • Previous experience in customer support or a similar role for technical, software or IT services
  • Strong problem-solving and multitasking skills in a fast-paced environment.
  • Tech-savvy and comfortable using ticket-based customer support tools like Zoho Desk, Zendesk, Hubspot, Freshdesk and Jira

Company Benefits :

  • Competitive salary with performance-based incentives.
  • Shift allowances, medical benefits, and career development opportunities.
  • A collaborative and growth-oriented work environment.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bangsar South: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Which of these are you experienced with? : Zoho Desk, Zendesk, Hubspot, Freshdesk, Jira
  • May I know what is your expected salary?

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Spanish (Required)

Work Location: In person