Process Automation Specialist - Mandarin Speaker (Hybrid) (Ref:002)
RM 4,000 - RM 6,000 / month
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Position Overview:
We’re looking for an automation expert to identify and automate manual processes within Customer Success and other business functions. You will enhance operational efficiency, optimize CRM processes and systems, integrate disparate IT systems to ensure seamless data flow and drive technology-driven process improvements, focusing on IT Support roles.
Job Description:
- Automation & Process Optimization: Implement automation to streamline tasks across Customer Success and Customer Service operations.
- CRM Optimization: Enhance and integrate CRM systems (Zoho, Salesforce, HubSpot) for seamless data flow and productivity.
- RPA Development: Create Robotic Process Automation (RPA) solutions to improve workflows.
- Collaboration: Work with cross-functional teams to identify opportunities for process improvements.
- Data Management & Reporting: Build scripts in Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL for data extraction and reporting.
- Google Workspace Automation: Use Google Apps Script to automate workflows in Google Sheets, Drive, Gmail, etc.
Requirements:
- Diploma or Degree in Related to this field (at least Diploma)
- Strong skills in one or more scripting languages Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL for scripting and automation.
- Experience with integration of enterprise systems such CRM systems (Zoho, Salesforce, HubSpot) using proprietary scripts or 3rd party integration tools such as Zapier or Make.
- Knowledge of RPA, API integrations, and support automation.
- Passionate about understanding processes, process reengineering and process optimisations and automations.
- Excellent problem-solving skills and attention to detail.
Company Benefits :
- Competitive salary with performance-based incentives.
- Shift allowances, medical benefits, and career development opportunities.
- A collaborative and growth-oriented work environment.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Which of these scripting languages do you have experience with? : Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL
- Do you have experience with integration of enterprise systems such CRM systems (Zoho, Salesforce, HubSpot)?
- May I know your expected salary?
Experience:
- Process Automation: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person