Housekeeping Supervisor

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all areas are clean, well-maintained, and meet the highest standards of cleanliness and guest satisfaction. This role involves managing housekeeping staff, coordinating cleaning schedules, and ensuring compliance with health and safety regulations.

Key Responsibilities:

• Supervise and coordinate the activities of housekeeping staff, including hiring, training, and evaluating performance.
• Schedule staff shifts and assign specific tasks to ensure efficient operations.
• Provide ongoing training and support to housekeeping staff to promote high standards of cleanliness and service.

Quality Control:

• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and adherence to company standards.
• Address any cleanliness issues or guest complaints promptly and effectively.
• Implement and maintain quality control measures to ensure consistent service delivery.

Inventory Management:

• Monitor and manage inventory levels of cleaning supplies and equipment.
• Place orders for cleaning supplies and ensure proper storage and handling of all materials.
• Maintain accurate records of inventory usage and costs.

Health and Safety Compliance:

• Ensure all cleaning procedures comply with health and safety regulations and company policies.
• Train staff on safe handling and use of cleaning chemicals and equipment.
• Conduct safety audits and implement corrective actions as needed.

Guest Interaction:

• Respond to guest requests and inquiries in a professional and courteous manner.
• Foster a positive environment that promotes guest satisfaction and repeat business.

Administrative Duties:

• Assist in preparing departmental budgets and managing expenses.
• Maintain accurate records of staff attendance, payroll, and performance evaluations.
• Collaborate with other departments to coordinate special events or projects.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality management or related field is a plus.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of cleaning chemicals and supplies, as well as safety and sanitation regulations.

Working Conditions:

• May require standing, walking, bending, and lifting for extended periods.
• Work may be performed in various settings, including hotel rooms, public areas, and back-of-house facilities.
• Exposure to cleaning chemicals and potentially hazardous materials.

Skills:

• Leadership and Management: Strong ability to lead, motivate, and manage a team effectively.
• Communication: Excellent verbal and written communication skills for interacting with staff, guests, and other departments.
• Organizational Skills: Strong organizational abilities to manage schedules, inventory, and staff assignments.
• Attention to Detail: High level of attention to detail in maintaining cleanliness and quality standards.
• Problem-Solving: Ability to address issues and complaints promptly and effectively.
• Customer Service: Strong focus on providing excellent customer service to enhance guest satisfaction.

Technical Skills:

• Proficiency in using cleaning equipment and tools.
• Familiarity with cleaning chemicals and safety protocols.
• Basic computer skills for inventory management and record-keeping.

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods.
• Physical stamina to perform various cleaning tasks and manage staff in a physically demanding environment.

Certifications:

• Certification in safety and sanitation practices may be required or preferred.
• First Aid and CPR certification is a plus.

Other Requirements:

• Flexibility to work various shifts, including weekends, holidays, and evenings.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Background check and drug screening may be required.