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Accounting Software Support Specialist

RM 2,800 - RM 4,000 / month

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Main Responsibilities:

  • Serve as the first point of contact for clients, handling support request and accounting system-related questions over the phone and by email.
  • Resolve client’s technical issues in a timely and professional manner.
  • Perform accurate and appropriate system configuration for accounting software issues.
  • Remotely connected to customer workstations or servers to troubleshoot accounting software-related issues.
  • Accountable for meeting individual KPIs and team goals and following procedures.
  • Perform data migration works and conduct product training to end user, when necessary.
  • Involve in ad-hoc project and pre-implementation discussions.