
Accounting Software Support Specialist
RM 2,800 - RM 4,000 / month
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Main Responsibilities:
- Serve as the first point of contact for clients, handling support request and accounting system-related questions over the phone and by email.
- Resolve client’s technical issues in a timely and professional manner.
- Perform accurate and appropriate system configuration for accounting software issues.
- Remotely connected to customer workstations or servers to troubleshoot accounting software-related issues.
- Accountable for meeting individual KPIs and team goals and following procedures.
- Perform data migration works and conduct product training to end user, when necessary.
- Involve in ad-hoc project and pre-implementation discussions.