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Customer Success Manager

Salary undisclosed

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    • Work closely with the marketing and digital marketing team to follow up on assigned leads and guide them toward successful customer conversions.
    • Comfortable sharing data with key team members and making data-driven decisions.
    • Develop skills to deeply understand customers, progress leads through various sales stages, and maintain discipline in updating key information within the company’s CRM system.
    • Take an innovative and proactive approach to uncover new prospects, generate high-quality leads, and drive more customer wins.
    • This is a SaaS solution, and the role requires a strong interest in customer businesses and industry challenges related to the solution, ensuring high engagement and usage.
    • Serve as the chief relationship manager for customers, identify suitable candidates for references and testimonials, and assist in rolling out the NPS program.