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Logistic Customer Service

RM 2,200 - RM 2,600 / month

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  • Responding to customer inquiries via phone, email, or chat.
  • Providing timely and accurate information regarding order status, shipment tracking, and delivery timelines.
  • Resolving customer issues, complaints, or disputes in a professional and efficient manner.
  • Monitoring and tracking shipments to ensure on-time delivery.
  • Coordinating with internal teams (e.g., warehouse, transportation) and external partners (e.g., carriers, vendors).
  • Preparing and maintaining accurate records of shipments, invoices, and other relevant documentation.
  • Generating reports and providing data analysis to improve logistics processes.
  • Logistics Knowledge: Understanding of logistics processes, shipping methods, and relevant regulations.
  • Technical Skills: Proficiency in using relevant software and systems for order management, shipment tracking, and documentation.
  • Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines.
  • Working hours: Mon-Fri 8.30am-5.30pm
  • Saturday 8.30am-12.30pm
  • Location: Putra Heights, Subang Jaya (3mins walking distance to lrt)
  • Competitive salary
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • Supportive work environment with a collaborative team