Customer Support Executive - Vietnamese

Job Descriptions: · Answer incoming calls from Client's customers to log a problem ticket. · Arrive to post on time and ready to work assigned hours. · Manage and respond to telephone calls, emails, electronic system using customer-oriented etiquette. · Address customer issues, assuring that contract service levels and objectives are met. · Receive inbound and make outbound calls, as required, for such purposes as resource/parts management, appointment reminders and escalations where required. · Schedule and place follow-up calls/emails in response to customer inquiries. · Must be able to maintain strict confidentiality of sensitive information. · Work with customer service team to attain serviceability improvement and process enhancements. · Provide necessary Client's product / support process related information. Education and Experience: · Minimum Diploma (any background) negotiable · Required language proficiency (Vietnamese) · Knowledge of customer service principles and practices · Knowledge of call center telephony and technology · Some experience in a call center or customer service environment (is advantage) · Good data entry and typing skills Required Skills: · Verbal and written communication skills · Listening skills · Problem analysis and problem solving · Customer service orientation · Organizational skills · Attention to detail · Adaptability · Team work · Stress tolerance