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Customer Service Specialist (Aesthetics &Amp;Amp; Beauty Industry)

RM 4,000 - RM 6,000 / month

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  • Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
  • Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
  • Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
  • Collaborate with the operation team to ensure customer queries are addressed.
  • Maintain patient confidentiality and adhere to data protection regulations.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Calling of leads to book appointment and ensure appointment is turned up.
  • 5 working days week 10AM -7PM
  • Proven customer support experience or experience in beauty services industry.
  • Strong messaging and phone handling skills and active listening.
  • Excellent communication and presentation skills.
  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law