Computer User Services Assistant

Job Purpose: Oversee and manage application support and maintenance services for customers before and after sales, ensuring continuous system operability and customer satisfaction with the company’s products and services. Roles & Responsibilities: Contribute to company objectives and KPIs while adhering to standard policies, procedures, quality compliance, and Service Level Agreements (SLAs). Project Implementation Support: Assist in the implementation, delivery, and completion of projects according to the contract schedule. Support User Requirement Gathering, assist in Test Script Preparation, and facilitate User Testing to ensure system functionality meets expectations. Post-Project Implementation: Maintain the continuous operability of application systems as outlined in the SLA. Provide 2nd-level operational support and maintenance services for SAINS applications, ensuring system stability and issue resolution. Act as a strategic account representative when necessary, addressing customer inquiries, resolving issues, and ensuring satisfaction with SAINS products and services. Perform any additional tasks assigned by the company as required. Minimum years of experience: Fresh graduates are welcome to apply. Academic Qualification: Diploma in an IT-related field. Skills & Expertise: Communication Skills – Ability to articulate concepts clearly and concisely. Writing Skills – Ability to produce well-structured reports and concise documentation. Behavior Attributes: Innovative – Brings fresh perspectives and proposes creative, practical solutions to challenges. Learning Agility – Demonstrates a strong willingness and ability to quickly acquire new knowledge, skills, and adapt to evolving situations. Team Player – Collaborates effectively with others, actively contributes to team goals, and supports a positive working environment. Why Join Us? End-to-End Project Exposure – Be involved in the full application lifecycle, from user requirement gathering to testing, implementation, and post-go-live support. Real Impact – Play a key role in ensuring smooth system operations and excellent customer service, contributing directly to user satisfaction and business success. Skill Development – Strengthen both your technical and soft skills through hands-on experience in project delivery, troubleshooting, and client engagement. Team-Oriented Environment – Work alongside supportive team members in a collaborative setting that values shared success. Customer Engagement – Gain valuable experience interacting with clients, understanding their needs, and providing strategic support. Growth Opportunities – Learn from real projects and grow into leadership or specialized roles as you develop your capabilities. Stability & Purpose – Join a mission-driven organization committed to delivering reliable IT solutions and services. Take the next step in your career journey and help us make a difference in the evolving world of business and technology!