Senior Manager, Security & Resilience

Purpose: • To manage and oversee the Travel Risk Management Programme across the Group to ensure safe and secure business travel for all employees and related personnel, including maintenance and implementation of the Group Travel Risk Management Standard. • To maintain the Group Crisis Management Standard and work closely with LBUs to comply with the Standard, including training and development for Local Business Unit (LBU) Crisis Management Teams. Assist with the management of Group-level crisis events as directed. • To report on risks to the Group posed by non-compliance with the Travel Risk Management or Crisis Management Standard. Scope: • Maintain the Group Travel Risk Management Standard, providing regular updates to LBUs as required to ensure understanding of the requirements. • Engage with Group-level and LBU stakeholders to streamline travel risk management and ensure availability of accurate information for all business travellers. • Manage the relationship with the Group’s Travel Security and Medical Assistance Provider to always ensure high-quality service provision and support the efficient and effective case management of security and medical incidents. Liaise with key external stakeholders such as insurance brokers and providers. • Monitor for events or developments that may impact safe and secure travel and notify travellers accordingly. Assist in weekly and ad hoc analysis production and publication in support of staff security and safety. • Oversee hotel security assessments, airline risk monitor, and other deliverables for safe and secure travel. • Where directed, support executive travel risk management and event security planning. • Lead the safe management of group travel, including agency trips and Prudence Foundation activities. • Promote travel risk management and related materials to stakeholders through intranet, communications, roadshows and workshops • Maintain the Group Crisis Management Standard, providing regular updates to LBUs as required to ensure the currency of the standard and that the requirements are fully understood by LBUs. • Maintain the Group Crisis Management Procedure and coordinate with Group-level stakeholders to ensure timely review and update of the procedure and its associated plans • Provide training to LBU Crisis Management Teams to ensure preparedness for disruptive events. Assist with orientation of new key staff. • During a crisis event, provide advice and support to LBU CMTs as the situation requires, in coordination with the Senior Director, Security & Resilience. • Assist as directed with the management of Group-level crisis events, including documentation of action logs, meeting scheduling/minutes. • Guide LBUs with post-crisis reviews to ensure that lessons are learnt from disruptive events and actions are followed up. Support Group-level post-crisis reviews as directed. Experience – 8 years+ relevant experience in travel security risk management and demonstrated experience in the management and/or coordination of crisis events. Qualification – A relevant university degree in the fields of security risk management, international politics/relations, business resilience or similar. Preferred industry (in order of priority) 1. Service providers (travel security and crisis management) 2. Financial services (Banking, Insurance etc.) 3. Consultancy (intelligence, security operations) 4. High-volume travel industry sectors (tertiary education, NGO, corporate) Technical experience: 1. Experience in implementing and overseeing a travel security programme, including: a. Monitoring and tracking of travel b. Communications to travellers c. Travel security training d. Liaison with providers e. Travel-relevant intelligence monitoring f. Reporting and metrics g. Incident triage and response 2. Experience in supporting a crisis preparedness programme, and/or coordinating crisis response, such as: a. Oversight of standards b. Delivery of crisis management training c. Monitoring contextual developments d. Crisis escalation and response e. Information management and crisis team coordination f. Reporting and metrics Other desirable traits: 1. Excellent communication skills and ability to engage cross-functionally and with senior management 2. Presentation and training delivery skills 3. High level writing skills, including Board paper contributions, policies and publishable communications 4. Proactiveness and innovation, always searching for new ways to do things and opportunities for programme enhancement 5. People management experience