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ONLINE MARKETPLACE EXECUTIVE | DATO ONN

Salary undisclosed

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Key Responsibilities: Marketplace Management Manage product listings, descriptions, pricing, and stock levels across multiple e-commerce platforms. Ensure product listings are optimized with SEO-friendly content, high-quality images, and accurate details. Monitor and update pricing strategies based on competitor analysis and market trends. Handle store operations, including order processing, returns, and refunds. Sales & Performance Analysis Track and analyze sales data, conversion rates, and customer behavior to improve store performance. Generate reports on key performance indicators (KPIs) such as sales, traffic, and engagement. Identify growth opportunities and recommend strategies to increase sales. Marketing & Promotions Plan and execute promotions, campaigns, and flash sales on online marketplaces. Collaborate with the marketing team to run advertisements and sponsored product listings. Manage relationships with platform account managers for better visibility and participation in special events. Customer Engagement & Support Respond to customer inquiries, reviews, and feedback promptly to ensure a positive shopping experience. Handle escalations and resolve issues related to orders, delivery, and product concerns. Maintain high seller ratings and positive customer feedback. Collaboration & Process Improvement Work closely with logistics and warehouse teams to ensure smooth order fulfillment. Coordinate with product and marketing teams for new product launches and content updates. Stay updated with e-commerce trends, platform policies, and competitor activities.