
Order Fulfilment Executive
RM 2,500 - RM 2,999 / month
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1. Order Management • Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfilment. • Prioritize orders based on delivery timelines, stock availability, and promotional activities. • Handle cancellations, returns, and replacements in accordance with company policies. 2. Stock Coordination • Liaise with the inventory team to ensure stock levels align with retail demand and promotions. • Monitor stock transfers between the distribution centre and retail outlets. • Flag and resolve issues related to out-of-stock or overstock situations. 3. Customer Service Support • Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues. • Work closely with the customer service team to maintain a positive customer experience. 4. Retail Campaign Support • Support order fulfilment for promotional campaigns, new product launches, or seasonal sales. 5. Reports • Track and report on key performance indicators such as order accuracy, fulfilment lead time, and delivery success rate. Job Requirements • Candidate must possess at least a Diploma or Degree in a related discipline. • Proactive and able to work independently. • Good in communication and presentation skills. • PC literate especially in Microsoft Office and Excel applications.