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TECHNICAL SUPPORT ENGINEER
RM 6,000 - RM 7,999 / month
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1. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. 2. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. 3. Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. 4. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. 5. Complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. 6. Diagnose and troubleshoot technical issues, including account setup and network configuration. 7. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.