Epicareer Might not Working Properly
Learn More

Know Your Customer

RM 3,500 - RM 3,999 / month

Checking job availability...

Original
Simplified
What’s in it for you? • Be a Trailblazer: Join a pioneer team in a fast-growing Fintech project. • Enhance Your Career: Gain international exposure in the financial services industry. • Workplace Excellence: Thrive in a supportive, multicultural environment that prioritizes growth and teamwork. • Attractive Benefits: Competitive salary, structured career progression, and continuous learning opportunities. • Empower Customers: Be the voice of the company and make a real impact. Your Mission: • Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy. • Build personalized solutions by identifying customer needs and recommending tailored products and services. • Handle escalated complaints professionally, maintaining trust and customer satisfaction. • Stay compliant with data protection regulations and ensure secure handling of sensitive information. • Tackle ad-hoc tasks as needed, showcasing your adaptability and problem-solving skills. What You Bring: • Experience: At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise. • Languages: Proficiency in English (verbal and written), with English CEFR C1 proficiency for customer communication. • Skills: Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media). • Resilience: Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment. • Mindset: Analytical thinker and problem solver with a customer-first attitude. Benefits: Health insurance Opportunities for promotion Professional development Location: UOA Business Park, Shah Alam (Nearest LRT Station: Subang Jaya)