Front Office Assistant

Duties and Responsibilities: • Manages the guest experience by ensuring the following is provided:-  Thoughtful and attentive service with relaxed efficiency  Complete responsiveness to the desires of our guests  The quality of hospitality is optimised • Ensures that image and grooming are reinforced and consistent. • Updates GSA on room rate changes and all Sales & Marketing programmes and promotions. • Update associates on rules and policies governing special promotions. • Ensures room rates are updated in the computer system correctly. • Reviews the room revenue report and monitors rate changes and adjustments for justifications. • Ensure that Marketing and Service programmes are tracked and reported. • Train associates to up sell to maximise room occupancy and revenue. • Reinforce associates to promote hotel facilities and services. • Order office supplies and monitors their use at the same time ensuring the par stock is not accumulated heavily. • Monitors the cleanliness of the front of the hotel area, the front desk and back office. • To ensure respective checklist is adhered to for all shifts. • Work closely with the Finance Department to ensure compliance with accounting procedures and cash handling policies. • Maintain the integrity of the computer system and computer hardware.