
Sales Specialist
RM 3,000 - RM 3,499 / month
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• Onboard new merchants onto the platform via Self Registration portal. • Manage relationships with merchants on follow -ups of documents required to be onboarded through calls and emails. • Work collaboratively across the organisation with Customer Service and Onboarding team to optimize and scale current processes. • Implement new initiatives to enhance the tracking reliability of merchants and understand merchant behaviour. • Work with the Customer Service team to problem-solve merchant related issues such as rejected documents and proactively implement solutions to prevent future recurrences. • To manage POSM’s to be sent out the merchants once they have been approved for. • To assist in sending POSM’s to agency that are involved in conducting maintenance for merchants. • To conduct/escalate primary deployments for Cash, POS, & TPA merchants. • To assist on reverse collections of TPA terminals. • Improve SLA on quotation, invoice, PO submissions. • Create a memorandum and follow ups on payment status.