Epicareer Might not Working Properly
Learn More

Customer Support Agent (Live Chat & Calls)

RM 3,000 - RM 3,499 / month

Checking job availability...

Original
Simplified
Provide excellent customer service via live chat, ensuring timely, accurate, and empathetic responses to customer inquiries. Troubleshoot and resolve customer issues related to products or services. Assist customers with orders, technical issues, account inquiries, and general questions. Maintain up-to-date knowledge of company products, services, and promotions to provide informed and accurate responses. Escalate complex issues to the appropriate department or supervisor for further resolution. Document and track customer interactions in the CRM system accurately and in real-time. Provide consistent feedback and suggestions for improving customer service processes. Ensure customer satisfaction by following up on inquiries, ensuring issues are resolved, and offering additional assistance as needed.