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Customer Service Cantonese Speaker

RM 3,500 - RM 4,250 / month

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Role: CSR- Cantonese Speaker

Work Location: KL, Malaysia (Remote)

Job Type: Permanent with the client

DUTIES AND RESPONSIBILITIES

  • To assist the candidate with all aspects of the testing process from registration to test delivery.
  • To interface between candidates, clients, and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to
  • Contact Centre policies and procedures.
  • Achieve and maintain all key quality and productivity metrics.
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
  • REQUIREMENTS
  • Minimum SPM with 1 year of relevant working experience.
  • Excellent command of spoken and written English and Cantonese.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously.
  • Minimum typing speed of 25 words per minute
  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  • Demonstrate a high degree of integrity and confidentiality

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,250.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Language:

  • Cantonese (Required)