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E-Commerce Manager

RM 5,000 - RM 6,999 / month

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  • Responsible to create and implement strategies that make online transactions possible including but not limited to organize, develop, and execute website/market places/Live sales marketing plans.
  • Responsible to drive the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, infrastructural plans and contents/visual direction.
  • Responsible for generating data-driven commercial insights and managing relationships with partners for the business.

KEY RESPONSIBILITIES

  • Oversee and manage the design, functionality, and user experience of the online stores.
  • Develop and manage digital marketing campaigns, including SEO, PPC, display, email marketing, and social media.
  • Improve conversion rates & analyze data to drive business decisions, set targets, and forecast trends.
  • Collaborate with marketing, IT, product, and customer service teams.
  • Manage customer experience & satisfaction; analyze customer purchase behavior and manage customer retention and loyalty programs. Including Customer journey UX/UI on online platforms.
  • Manage sales, promotions, and returns based on given KPI.
  • Manage relationships with technology vendors and other partners.
  • Oversee and manage fulfillment team ensuring all orders are delivered on time.
  • Manage and propose TikTok, Market places, Social medias & official e-Shop’s contents and visuals (banners/product pictures/product descriptions) to drive sales effectively.
  • Manage both B2C & B2B e-Commerce sales. Business (bulk purchase) on online platforms for business uses and consumers (individual pack) are for personal uses.