
Customer Service Cantonese Speaker — April Intake 粤语客服
Responsibility
- Working Shift: 9.5 hours per day、including a 1.5hour break
- Rest Days: 2 rest days per week
- Work Location: Petaling Jaya —Easily accessible by public transport、company provides shuttle service
- Basic Salary: RM 3200
- Performance Incentive KPI: Additional monthly incentive
- Other Allowances: Including night shift allowance and other applicable benefits
What You’ll Be Responsible For:
- Handle inbound and outbound inquiries、feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.
- Listen attentively to customer needs and concerns、demonstrating empathy and patience.
- Provide accurate information and assistance regarding products、services、policies、 and procedures.
- Resolve customer complaints and escalate issues as needed to ensure timely resolution.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
- Able to communicate effectively with customers in a friendly and polite manner
We Are Looking For Candidates Who:
- Have strong communication and problem-solving skills —proficiency in English、Mandarin、or Cantonese is an advantage
- Are friendly、patient、and maintain a professional attitude
- Demonstrate strong teamwork and a desire for personal and career growth
- Are passionate about customer service and focused on delivering excellent customer experiences
- Fresh graduates and entry-level candidates are welcome to apply!
- Rest Days: 2 rest days per week
- Possess at least a high school certificate —SPM、Foundation、Diploma、Degree、etc
- Exceptional written and verbal communication skills in both English & Mandarin 、Cantonese will be added value
- Preferably someone with at least 1 year of Customer Service experience in BPO/Call Center industry.
- Fresh graduates are welcome to apply.
- Able to work on rotational shifts
- Competitive salary package: basic salary + KPI bonus + shift allowance、based on performance、 qualifications、and experience.
- EPF、 SOCSO、and EIS contributions are provided for your social security.
- Enjoy annual leave、medical leave、medical insurance、and allowances for your well-being.
- Receive onboarding training and ongoing professional development to grow your career.
- Our performance incentives include KPI bonuses and recognition for exceptional work.
- Convenient office location with easy access to public transportation
- Shuttle bus service is available for easy commuting to the office.
- Multinational working environment - Take your career to the next level by working with people from different nationalities、 backgrounds and cultures.
- We support work-life balance and a friendly、 inclusive work culture.