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Customer Service Cantonese Speaker — April Intake 粤语客服

  • Full Time, onsite
  • Agensi Pekerjaan TalentConsult Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,200 - RM 4,000 / month

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Responsibility

  • Working Shift: 9.5 hours per day、including a 1.5hour break
  • Rest Days: 2 rest days per week
  • Work Location: Petaling Jaya —Easily accessible by public transport、company provides shuttle service
  • Basic Salary: RM 3200
  • Performance Incentive KPI: Additional monthly incentive
  • Other Allowances: Including night shift allowance and other applicable benefits

    What You’ll Be Responsible For:

    • Handle inbound and outbound inquiries、feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.
    • Listen attentively to customer needs and concerns、demonstrating empathy and patience.
    • Provide accurate information and assistance regarding products、services、policies、 and procedures.
    • Resolve customer complaints and escalate issues as needed to ensure timely resolution.
    • Maintain a high level of professionalism and customer satisfaction in every interaction.
    • Able to communicate effectively with customers in a friendly and polite manner

      We Are Looking For Candidates Who:

      • Have strong communication and problem-solving skills —proficiency in English、Mandarin、or Cantonese is an advantage
      • Are friendly、patient、and maintain a professional attitude
      • Demonstrate strong teamwork and a desire for personal and career growth
      • Are passionate about customer service and focused on delivering excellent customer experiences
      • Fresh graduates and entry-level candidates are welcome to apply!

  • Possess at least a high school certificate —SPM、Foundation、Diploma、Degree、etc
  • Exceptional written and verbal communication skills in both English & Mandarin 、Cantonese will be added value
  • Preferably someone with at least 1 year of Customer Service experience in BPO/Call Center industry.
  • Fresh graduates are welcome to apply.
  • Able to work on rotational shifts
  • Competitive salary package: basic salary + KPI bonus + shift allowance、based on performance、 qualifications、and experience.
  • EPF、 SOCSO、and EIS contributions are provided for your social security.
  • Enjoy annual leave、medical leave、medical insurance、and allowances for your well-being.
  • Receive onboarding training and ongoing professional development to grow your career.
  • Our performance incentives include KPI bonuses and recognition for exceptional work.
  • Convenient office location with easy access to public transportation
  • Shuttle bus service is available for easy commuting to the office.
  • Multinational working environment - Take your career to the next level by working with people from different nationalities、 backgrounds and cultures.
  • We support work-life balance and a friendly、 inclusive work culture.