Operations Support Executive

Summary: *Responsible for managing client documentation, ensuring timely and accurate submissions to authorities, and providing end-to-end support throughout the MM2H application process. Acts as the key liaison between clients and relevant departments to ensure smooth operations and excellent customer service. Job Description *Act as the main point of contact for clients, providing guidance on required documentation for MM2H applications. *Ensure clear communication to gather accurate and complete information from clients. *Review, organize, and compile all necessary documents in accordance with government requirements. *Maintain accurate records and ensure all paperwork is systematically managed for easy retrieval and audit purposes. *Handle the timely submission of client applications and supporting documents to relevant government departments and agencies. *Ensure compliance with submission timelines and official guidelines. *Communicate and coordinate with authorities to track application status and address any queries or issues promptly. *Follow up to ensure timely processing and feedback from departments. *Provide regular updates to clients regarding the status of their applications. Requirements: *Diploma or Degree in Business Administration, Customer Service, or any related field. *Minimum 3-5 years of working experience in operations, customer service, or administrative support. *Experience in MM2H or government-related submission processes is an added advantage. Good communication and interpersonal skills, especially in dealing with clients and authorities. *Strong organizational and documentation skills with attention to detail. *Ability to manage multiple tasks and meet tight deadlines. *Proficient in Microsoft Office applications (Word, Excel, Outlook). *Able to work independently and as part of a team. *Fluent in English and Bahasa Malaysia (both spoken and written). *Additional language proficiency (e.g., Mandarin) is a plus. * Have own transportation.