Coordinator Customer Shipment

This position is responsible in preparing relevant Shipping documents, Information updating, coordination on documentation between customer (Nestle) and Shipping liner’, also communicates with the customer over the phone or through e-mail. Depending on the customer’s complaint or issue. A customer service co-ordinator must be excellent in oral and written communication and must have basic computer knowledge. Job Responsibilities (duties / task) 1. Ensure smooth and timely information flow in order to confirm Bill of Lading. 2. Ensure all documents are accurate and present in files before checking out to customer (Nestle). (GSI, Booking, SAP Invoice, Manual Invoice / MNE invoice, Packing List, OBL or SWB, Port System, K2). 3. Ensure files to be checked out on time within the KPI addressed by Nestle. (hand over folder to Post Shipment Team 1 or 2 days after vessel sailed (Depending on the KPI – short transit and long transit shipment) <8, >8days. 4. Ensure accurate and timely data entry into our operational system. 5. Ensure all information needed by liner to be presented on time. 6. Ensure accurate and timely invoice generation. (All invoice to be complete within 2 days after vessel sailed). Hand over to Team leader or Manager to verify. 7. Attending DOR to report on daily processes as well as issues. 8. Contribute to maintaining good relationships with customer. 9. Able to work as a team as well as independently with minimum supervision. 10. Good communication and interpersonal skills with ability to work under pressure. 11. Always meet compliance with internal and external regulations in accordance with government regulations. 12. Understand department process flow, looking for best practices to improve operational efficiency and productivity. 13. Meeting KPI standards in accordance with the Company’s procedure. (Event & Activities update for all jobs in Schenker Tango system within 2 days vessel sailed). Including Saturday. 14. Ensure Reserve income done in Schenker Tango system before month end closing. 15. Timely response to emails and requests. 16. Check to ensure that appropriate charges were made to resolve situations. 17. Escalation of problems to HOD when necessary. 18. Ensure “Zero” error in all documentation preparation. 19. Use web-based (port system) to track overview shipment status on time to time. 1. Check Event report daily to avoid any in progress shipment appear in the activity report. 2.21 For Durban (Africa) Shipment need to request Schenker Africa to TOC and finished the jobs in Tango. 1. Ensure to full filled customers requirement. 2. Responsible for Region – Indochina, Europe, South Asia & Africa. The region subject to change from time to time.