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Customer Service Executive (GRAB MALAYSIA & SINGAPORE)

RM 2,800 - RM 2,800 / month

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Job Title: Customer Service Representative

Project: Grab MY & SG

Location: Bandar Medini, Nusa Jaya (Fast-developing city with a variety of opportunities)

Free Shuttle Service Provided:

Routes: Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square

Job Scope:

Handling inbound calls, emails, and live chat regarding customer inquiries, complaints, comments, feedback, and issues related to Grab services (e.g., payment, orders, Grab app usage, etc.)

Assisting and resolving customer inquiries related to Grab services

Requirements:

Good communication skills in English (both spoken & written)

Minimum SPM qualification (Must have passed Bahasa Malaysia & Sejarah)

Fresh graduates are welcome (Full training will be provided)

ID not active under Grab Account (Rider or Driver)

Salary Package:

Basic Salary: RM1,900 - RM2,100

KPI/Attendance Allowance: up to RM400

Shift Allowance: up to RM300

Total Salary Potential: Up to RM2,600 - RM2,800 per month (including allowances)

Working Hours:

Rotational shifts (24/7)

9-hour shifts per day (1-hour break included)

6 working days a week with 1 day off (depending on shift schedule)

Job Type:

Contract (24 months)

1-month training provided

Job Type: Contract
Contract length: 24 months

Pay: Up to RM2,800.00 per month

Schedule:

  • Monday to Friday
  • Rotational shift

Language:

  • Bahasa (Preferred)

Work Location: In person