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Customer Service Executive (Kuala Lumpur) - Immediate Hiring

RM 2,500 - RM 3,000 / month

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Position: Customer Service Executive

Working Location: Kuala Lumpur (Walking Distance to Train Station)

Working Hours: 5 Days a Week (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)

Reporting Date: 21st April 2025

Salary: RM 2,500 - 3,000

Benefits:

  • Paid Leave
  • Hospitalization Leave
  • Medical Leave
  • Medical Coverage
  • Statutory Contribution
  • Paid Training
  • Leading to becoming permanent staff (based on performance)

Job Descriptions:

  • Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Maintain the accuracy of all data and verify the same for all customer services.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend training to improve knowledge and performance level.

Job Requirements:

  • Diploma with at least 2 years of working experience in a call center, handling inbound calls.
  • Excellent command of English and Bahasa Malaysia both spoken and written is a must.
  • Fresh Graduates (Degree/Master) are encouraged to apply.
  • Applicant(s) must be able to start work immediately and to be based in Kuala Lumpur.
  • Applicant(s) must be fully vaccinated

Only shortlisted applicants will be notified.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person