
Key Account Specialist cum Trainer
RM 2,500 - RM 4,000 / month
Checking job availability...
Original
Simplified
We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more.
We're expanding rapidly in Malaysia, and we’re looking for a Key Account Specialist who can ensure our clients are supported, successful, and happy from onboarding and beyond.
Key Responsibilities:
- Client Onboarding: Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation.
- Account Management: Build strong relationships with key clients and act as their go-to person for all post-sale needs.
- Product Support: Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results.
- Issue Resolution: Respond to client queries promptly and coordinate internally to solve any issues effectively.
- Client Retention: Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities.
- Performance Tracking: Analyze client performance metrics and prepare reports or suggestions for optimization.
- Cross-Team Coordination: Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience.
Highlights
- Competitive salary with performance incentives
- Allowance and medical claims
- Join a growing company with regional presence and big ambitions
- Supportive and collaborative team culture
- Opportunity to grow in a fast-scaling tech company
- Meaningful work that helps businesses build real customer relationships