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Key Account Specialist cum Trainer

RM 2,500 - RM 4,000 / month

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We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more​.

We're expanding rapidly in Malaysia, and we’re looking for a Key Account Specialist who can ensure our clients are supported, successful, and happy from onboarding and beyond.

Key Responsibilities:

  • Client Onboarding: Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation.
  • Account Management: Build strong relationships with key clients and act as their go-to person for all post-sale needs.
  • Product Support: Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results.
  • Issue Resolution: Respond to client queries promptly and coordinate internally to solve any issues effectively.
  • Client Retention: Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities.
  • Performance Tracking: Analyze client performance metrics and prepare reports or suggestions for optimization.
  • Cross-Team Coordination: Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience.

Highlights

  • Competitive salary with performance incentives
  • Allowance and medical claims
  • Join a growing company with regional presence and big ambitions
  • Supportive and collaborative team culture
  • Opportunity to grow in a fast-scaling tech company
  • Meaningful work that helps businesses build real customer relationships