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Junior Business Analyst

RM 5,000 - RM 5,999 / month

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Company Overview: Lava Protocols Sdn Bhd is a leading technology solutions provider based in Kuala Lumpur, Malaysia. We specialize in delivering innovative software solutions to businesses across various industries. Position Overview: As a Business Analyst at Lava Protocols Sdn Bhd, you will be responsible for gathering and analyzing business requirements, translating them into functional specifications, and supporting software development projects. Responsibilities: As a Junior Business Analyst at Lava Protocols Sdn Bhd, you will be involved in supporting the implementation of software solutions, with a focus on understanding customer requirements, assisting in solution design, and ensuring alignment with best practices. Specific responsibilities include: • Assisting in the design and optimization of business processes through technology and integration. • Supporting Senior Business Analysts in understanding Salesforce's capabilities and limitations and communicating those to customers. • Participating in discovery workshops and assisting in solution presentations and prototype demonstrations. • Assisting in identifying customer process pain points and gaps and proposing best practices solutions. • Supporting the interpretation of technical and business strategy roadmaps to provide detailed technical solutions. • Providing support in presenting to various audiences, including technical teams. • Adapting to different implementation team types and supporting hands-on experience in Salesforce core solutions and others. • Following standard software development life cycle (SDLC) methodologies to ensure projects are documented and deployed effectively. • Assisting in the review of the current landscape for additional business opportunities. Requirements: • A Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science, or a related field is preferred. • 1-2 years of experience working in business applications implementation of customer projects, preferably in Salesforce design and solution consulting. • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.) is an added advantage. • Salesforce Consultant certification is a plus. • Familiarity with Salesforce Lightning is a plus. • Strong verbal and written communication skills, with the ability to communicate effectively with users, team members, and management. • Strong facilitation skills, with the ability to elicit requirements from various personalities across organizational and geographical boundaries.