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- Responsible for IT operations and maintenance for Malaysia and other overseas offices, including the management, maintenance, and optimization of servers, networks, databases, and related infrastructure.
- Ensure high availability of business systems, responsible for daily monitoring, troubleshooting, performance optimization, and security management.
- Deploy, configure, upgrade, and maintain Linux/Windows servers to ensure stable operation.
- Optimize the CI/CD process, improve automation levels in operations, and enhance system delivery efficiency.
- Manage cloud computing environments (AWS, Azure, GCP, Alibaba Cloud, Tencent Cloud, etc.) and hybrid cloud environments, optimizing resource usage and reducing costs.
- Handle IT support requests from global users, assist in resolving various operations-related issues, and improve user experience.
- Participate in the design and optimization of IT infrastructure architecture, ensuring system security, scalability, and compliance.
- Work closely with development, testing, and security teams to implement DevOps and SRE best practices.
- Responsible for writing and updating operations documentation, including SOPs, technical manuals, emergency response plans, etc.
- Stay up-to-date with the latest operations technologies in the industry, enhance the overall technical level of the team, and drive technological innovation.
- 3-5 years or more of IT operations experience, with experience in multinational companies or remote operations support preferred.
- Familiar with Linux (CentOS, Ubuntu, etc.) and Windows Server operating systems, capable of independent system operations and optimization.
- Experience in public cloud management (AWS/Azure/GCP), with knowledge of cloud infrastructure design and operations.
- Familiar with DevOps processes, with proficiency in tools such as Ansible, Terraform, Jenkins, Docker, Kubernetes, etc. preferred.
- Familiar with the deployment, optimization, backup, and recovery of databases such as MySQL, PostgreSQL, MongoDB, or others.
- Proficiency in Shell/Python/Go for operations development, capable of writing automation operation scripts.
- Knowledge of network operations, familiar with TCP/IP, VPN, DNS, load balancing, CDN, etc.
- Strong troubleshooting and emergency response abilities, capable of quickly identifying and resolving issues.
- Good Mandarin and English communication skills, able to support Malaysia and other overseas teams.
- Strong sense of responsibility, teamwork spirit, and excellent service awareness, able to adapt to remote or cross-location collaboration.
Preferred Qualifications:
- AWS/Azure/GCP-related certifications (e.g., AWS Solutions Architect, Azure Administrator) are preferred.
- Experience in SRE (Site Reliability Engineering) is a plus.
- Experience in security operations, intrusion detection, and log analysis is a plus.
- Medical benefit