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Maintenance Engineer

RM 5,000 - RM 9,000 / month

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  • Respond promptly to overseas customer complaints and sales support needs, collaborating with multiple departments to enhance customer satisfaction.
  • Analyze product failures reported by customers and provide solutions via email communication.
  • Conduct regular follow-ups with key international clients to collect after-sales issues and collaborate with cross-functional teams to drive product improvements.
  • Prepare technical documentation, including manuals, videos, reports, and English service guides.
  • Analyze after-sales failure data to identify areas for quality enhancement.
  • Associate degree or higher in electronics or a related field.
  • 1-3 years of international after-sales or customer service experience in electromechanical products, with strong electronic troubleshooting skills. Experience in international travel for issue resolution is a plus.
  • Proficiency in both English and Mandarin, with the ability to efficiently handle overseas customer emails.
  • Solid understanding of circuits and mechanical structures, capable of quickly diagnosing faults. Skilled in using basic repair tools (multimeter, soldering iron, etc.) or testing software.
  • Proficient in office software, quick-thinking, responsible, and time-conscious.
  • Good physical health, stress-resistant, and strong teamwork spirit.
  • Weekends off (or Two days off on weekends)
  • Onboarding training
  • Annual leave