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Onboarding Specialist (Mandarin Speaker) – Multi-Currency Platform

RM 4,000 - RM 4,300 / month

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Regulatory Compliance:Ensure all client records comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory standards in a timely and accurate manner.

KYC Review & Verification:Review and verify KYC data to ensure records are accurate, complete, and meet internal and external compliance requirements.

Enhanced Due Diligence:Conduct enhanced due diligence (EDD) on high-risk or sensitive clients as required.

Customer Onboarding:Oversee the end-to-end onboarding journey — from initial sign-up to first transaction — ensuring a smooth and supportive customer experience.

Customer Advocacy & Collaboration:Act as the voice of the customer internally by identifying gaps and initiating cross-functional projects to drive improvements in the onboarding process.

  • Experience:Minimum 2 years of experience in Customer Service, Client Onboarding, or Customer Success roles.KYC (Know Your Customer) experience is mandatory.
  • Education:Bachelor’s Degree in any relevant discipline.
  • Language Skills:Strong proficiency in English (both spoken and written).
  • Working Hours:Must be open to rotational shifts, including weekends.Shift options include:

    7:00 AM – 4:00 PM

    9:00 AM – 6:00 PM

    3:00 PM – 12:00 AM

  • Comprehensive Training:Equip yourself with the essential skills and knowledge through our full training program.
  • Statutory Benefits:Secure your financial future with EPF & SOCSO contributions.
  • Convenient Location:Enjoy a stress-free commute with our office conveniently located near the LRT Station.
  • Global Work Environment:Be part of an international company with a dynamic, youthful, and inclusive workplace culture.
  • Leave Benefits:Maintain a healthy work-life balance with annual leave and medical leave.