
Helpdesk Agent
RM 2,000 - RM 2,499 / month
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Are you the voice of calm in the chaos? The fixer of frustrations? The unsung hero behind every “OMG, it’s working now!”? At IX Telecom, we’re not just looking for a Helpdesk Agent — we’re looking for a customer service wizard, a ticket-slaying champion, and an all-around tech-savvy superstar (or aspiring one)! What You’ll Be Doing (a.k.a. Your Quest) Be the Frontliner – Answer calls, chats, and emails like a pro. First impressions? You nail them. First-Aid for Tech – Perform basic troubleshooting. Not an engineer? No worries — just know your way around a few tech hiccups. Ticket Master – Log issues into our system like a data-entry ninja. The Connector – Work closely with our NOC analysts and other teams to solve stuff fast. Documentation Sorcerer – Record every move (well, every step you take to fix things). Non-Tech Know-it-All – Handle account info and service inquiries like a boss. Lifelong Learner – Stay updated on services, tools, and memes (ok, maybe not memes). What You Bring to the Table Diploma in IT (or anything similar that makes sense) Fluent in Bahasa Malaysia & English – You’re basically bilingual magic. Strong Comms & People Skills – You vibe well with both humans and helpdesk systems. Multitasking Mojo – You can handle more than just one tab open (we mean literally and figuratively). (Bonus!) Experience in customer service or technical support (Bonus!) Know a bit about network stuff like routers, modems, and IPs? Even better. Why You’ll Love Working Here Career Superboost Grow into roles like NOC Analyst, Network Engineer, or Customer Success Manager Get trained, certified, and upskilled like the pro you were born to be Global Vibes, Local Heart Work with clients from around the world Be part of a cool, diverse, and supportive team We’re expanding fast – and you can grow with us Are You Ready to Be the Calm in the Storm? Click Apply Now and show us what you’ve got. Bring your charm, wit, and passion for helping people — and let’s make tech magic happen, together. IX Telecom – Where Support Meets Superpower.