E-commerce Executive

responsible for ensuring the accurate and timely processing of customer orders. This role involves coordinating with various departments to fulfill orders, addressing customer inquiries, and maintaining records of all transactions. The ideal candidate will be detail-oriented, possess strong communication skills, and have a commitment to providing excellent customer service. Key Responsibilities: 1. Order Entry and Processing: o Accurately enter and process customer orders in the system. o Verify order details for completeness and accuracy. o Update and maintain customer order records. 2. Customer Communication: o Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise. o Provide order confirmations and updates to customers. 3. Coordination with Departments: o Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment. o Communicate any special instructions or requirements to relevant departments. 4. Inventory Management: o Monitor inventory levels and notify the inventory team of low stock items. o Assist in the coordination of inventory counts and reconciliation. 5. Documentation and Reporting: o Maintain accurate records of orders, shipments, and returns. o Generate reports on order status, backlogs, and fulfillment performance as needed. 6. Problem Resolution: o Address and resolve issues related to order discrepancies, shipping delays, and returns. o Work with the customer service team to handle complaints and ensure customer satisfaction. 7. Continuous Improvement: o Identify and suggest process improvements to enhance efficiency and customer experience. o Stay updated on product knowledge and company policies. Qualifications: • Education: High school diploma or equivalent; associate's degree or higher preferred. • Experience: Previous experience in order processing, customer service, or a related field is preferred.