Sales Executive

Job Description: 1. Actively seek out new sales opportunities through cold calling and live chat 2. Prepare and deliver appropriate presentations on products and services 3. Negotiate/close deals and handle complaints or objections 4. Collaborate with team members to achieve better results 5. Gather feedback from customers or prospects and share with internal teams 6. Assess customers’ needs and provide assistance and information on product features 7. Follow and achieve team sales goals on a monthly basis 8. Remain knowledgeable on products offered 9. Cross sell products 10. Team up with co-workers to ensure proper customer service 11. Manage incoming calls and convert sales leads to customers 12. Build sustainable relationships and trust with customer through open and interactive communication 13. Provide accurate, valid and complete information by using the right methods/tools 14. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 15. Follow communication procedures, guidelines and policies 16. Take the extra mile to engage customers 17. Respond to customer queries in a timely and accurate way, via phone, email or chat 18. Identify customer needs and help customers use specific features 19. Monitor customer inquiries on webpage and reach out to provide assistance 20. Remarketing of leads