
Trainee
Salary undisclosed
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Job Scope: • Customer Interaction: - Assist in handling customer inquiries via email, phone, or live chat in a professional and friendly manner. - Track and resolve customer complaints by providing appropriate solutions and alternatives within the time limits. - Maintain a high level of professionalism and customer satisfaction at all times. • Administrative Support: - Provide administrative assistance to the customer service team, Help process orders, returns, or exchanges, ensuring accuracy and timely execution. - Assist in maintaining accurate customer service records, including updating customer information and tracking issues. - Support with the creation and updating of customer FAQs or troubleshooting guides.