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Principal Responsibilities 1. Managing Shopping Mall business operations to increase profitability, market share and operational efficiency under assigned territory. 2. Ensure smooth running of the operations and meeting the targeted revenue objectives. 3. Supervising the entire operations process. 4. Responsible for audit control process and continuous improvement of operations. 5. Develop, review and implementation of business framework, guidelines, system and process based on mall organisation needs and industry best practices. 6. Develop the framework and facilitate the building of capabilities within the group and team to embrace and manage the performance of the mall business. 7. Provide guidance and advice to manager, supervisor and staff on all aspects of mall system and process. 8. Build and maintain strong working relationship with the managers and employees across the business to facilitate the implementation and development of the mall performance system and process.