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Application Support Specialist

RM 5,000 - RM 5,000 / month

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Degree in Computer Science / Information Technology or any other relevant qualification.

· Min 2 years’ experience working under application development or application support

· Knowledge with Linux commands and shell scripting and have working experience with database such as MS-SQL or Oracle or Postgres DB will be an advantage.

· Highly self-motivated, dedicated, proactive and versatile. 24X7 commitment is needed

· Good interpersonal skills, coordination skills and good problem solving & analytical skills.

· Self-motivated, ability to adapt to change in fast-paced environment, handle multiple tasks and embrace new technology

· Knowledge of the payment ecosystem is a plus.

Application Support & Monitoring:

  • Provide primary support for payment system applications
  • Aggressively respond to service requests
  • Manage and coordinate the SIT and UAT with technical, testing team and PayNet in according to the testing strategy.
  • Follow-up on findings, keeping track of the issues and rectification, audit and compliances and ensure actions are taken & implemented as required.
  • Troubleshoot or escalate technical issues, working to provide solutions quickly.
  • Maintain technical documentation.

Incident & Problem Management:

  • Liaise with respective team and vendor to ensure incidents and problems are resolved in a timely and professional manner
  • Participate and ensure RCA (root cause analysis) activities on customer impacting incidents are executed and action items are assigned/ completed.
  • Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.

Job Type: Contract
Contract length: 12 months

Pay: RM3,238.38 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Work Location: In person