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Order Processing Executive

RM 2,000 - RM 3,500 / month

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  • Order Management:
  • Receive and process customer orders via email, phone, or online platforms.
  • Validate order details including pricing, stock availability, and delivery timelines.
  • Enter accurate data into ERP or order management systems.
  • Coordination & Communication:
  • Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment.
  • Communicate with customers regarding order status, delays, or issues.
  • Resolve discrepancies or complaints in a professional and timely manner.
  • Documentation & Reporting:
  • Generate invoices, delivery notes, and other shipping documents.
  • Maintain updated records of orders, payments, and customer interactions.
  • Prepare daily, weekly, and monthly reports on order processing status.
  • System Management:
  • Work with SQL for order processing.
  • Ensure accuracy of data input and regular system updates.
  • Customer Service:
  • Provide post-sales support to customers.
  • Handle returns, replacements, and refunds as per company policy.
  • Maintain positive relationships with customers to ensure repeat business.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • What system that you familiar with?
  • What is your expected salary?
  • Did you have the experience in doing order processing?

Experience:

  • Order Processing: 1 year (Preferred)