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IT Support Technician – Network & Security Products

RM 2,000 - RM 3,000 / month

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Job Scope

You will assist customers after sales, helping them set up and troubleshoot basic IT, network, and security systems.

Key Responsibilities:

  • Provide technical support to customers after product purchase (remote or on-site if needed).
  • Assist customers with:
  • Network Sharing Setup (shared folders/devices)
  • Printer Sharing & Network Printer Setup
  • Installing Printers (USB, LAN, Wi-Fi)
  • Checking & Configuring IP Addresses
  • Troubleshoot basic connectivity and device setup issues.
  • Guide customers in using products correctly (routers, printers, switches, etc.).
  • Work closely with the sales and technical teams to ensure customer satisfaction.

Minimum Requirements:

  • Basic IT knowledge and hands-on skills.
  • Knows how to:
  • Set up network sharing
  • Set up and share network printers
  • Add printers (USB & network)
  • Check and configure IP address
  • Able to explain solutions clearly to non-technical users.
  • Strong customer service attitude.
  • Willing to learn and adapt to new products and systems.

Added Advantages (Preferred but not required):

  • Experience in supporting CCTV, alarm systems, NAS, routers.
  • Able to troubleshoot Windows OS issues.
  • Possess own transport (for occasional on-site support).

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Overtime pay

Experience:

  • IT support (Vendor Side): 1 year (Required)

Work Location: In person

Expected Start Date: 04/08/2025