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Order Management: - Receive and process customer orders via email, phone, or online platforms. - Validate order details including pricing, stock availability, and delivery timelines. - Enter accurate data into ERP or order management systems. Coordination & Communication: - Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment. - Communicate with customers regarding order status, delays, or issues. - Resolve discrepancies or complaints in a professional and timely manner. Documentation & Reporting: - Generate invoices, delivery notes, and other shipping documents. - Maintain updated records of orders, payments, and customer interactions. - Prepare daily, weekly, and monthly reports on order processing status. System Management: - Work with ERP systems (e.g., SAP, Oracle, Tally, Zoho, etc.) for order processing. - Ensure accuracy of data input and regular system updates. Customer Service: - Provide post-sales support to customers. - Handle returns, replacements, and refunds as per company policy. - Maintain positive relationships with customers to ensure repeat business.