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Operations Director
- Full Time, onsite
- Pet Universe Veterinary Medical Centre Sdn. Bhd.
- Ampang Jaya Municipal Council, Malaysia
RM 10,000 - RM 15,000 / month
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Key Responsibilities
- Oversee the daily operations of veterinary hospitals and clinics, ensuring all departments work in coordination, optimizing resource allocation, and improving operational efficiency and service quality.
- Develop operational strategies for the hospital or clinic, set annual objectives, and ensure the achievement of financial, customer satisfaction, and service quality targets.
- Lead and manage the core team of the hospital, responsible for recruiting, training, and developing staff. Create a collaborative and supportive work environment to boost team morale and staff performance.
- Ensure the financial health of the hospital, develop and monitor budgets, control costs, and ensure the efficient use of resources to improve profitability.
- Ensure the provision of medical services that meet professional standards, regularly review treatment processes, diagnostic protocols, and treatment plans to ensure the best care for patients.
- Monitor and optimize customer service, ensuring the needs of patients and pet owners are met. Address customer complaints and continuously improve service quality.
- Ensure that the hospital operates in compliance with industry regulations and standards, handle risk management issues, and prevent potential legal and medical risks.
- Oversee the procurement and inventory management of medical equipment, pharmaceuticals, consumables, etc., ensuring adequate resources are available and minimizing waste.
- Develop and implement marketing strategies for the hospital to enhance brand awareness, attract new clients, and retain existing customers.
- In the event of emergencies (such as sudden outbreaks, equipment failures, etc.), respond quickly and lead the team to resolve issues, ensuring the continuous operation of the hospital.
Requirements
- Ability to manage, lead, and motivate a team across various departments.
- Strong understanding of budgeting, financial management, and profitability analysis.
- Excellent verbal and written communication skills to effectively interact with clients, staff, and stakeholders.
- Ability to identify challenges and provide efficient solutions to ensure smooth operations.
- At least 5 years of experience in veterinary practice management or a related field.
- Strong financial management experience and knowledge of veterinary industry processes.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month