Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
J

Customer Success Specialist-Native Japanese, Kuala Lumpur, Malaysia

RM 10,100 - RM 10,100 / month
Checking job availability...
Original
Simplified

ROLE: *Native Japanese - Customer Success Specialist*

Location: Kuala Lumpur Sentral, Malaysia.

Total Salary: RM 10,100

Project: Travel Agency

Work hour: Rotational Shift

Joining Date: 5th May 2025

Education: Diploma and above

Experience: Fresh graduates are welcome, Customer Service experience preferred

*Responsibilities*

* Support customers to place online orders with the client

* Provide timely support to customers through available communication channels (inbound phone calls and email)

* Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times

* Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty

* Identify and escalate priority issues through appropriate channels as and when necessary

* Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience

* Maintain and improves quality of service by sharing suggestions and recommendations

* Keep job knowledge and skills up to date by attending training and continuously learning

* Meet all key performance indicators set by the company and client

* Adhere to the policies and procedures set by the company and client

*Qualifications*

Education background:

* Bachelor’s Degree or at least Diploma or equivalent in any discipline.

*Work experience:*

* Minimum of 6 months work experience in customer support in any industry.

* Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

* Call centre experience is not a ‘must’ but would be a distinct advantage.

*Required Interpersonal Skills:*

* Customer Service orientation

* Customer Results/Solutions focussed

* Customer Expectations Management

* Active Listening Skills

* Ability to handle queries and objections in a professional manner

* Passionate about communication and interacting with people is key to success in this role

* Able to receive continuous feedback and work in a fast-paced working environment

* Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement

* Emotional intelligence and ability to stay calm when customers are stressed or annoyed

* Good reasoning and analytical skills

* Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Job Type: Full-time

Pay: Up to RM10,100.00 per month