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Marketplace Specialist

  • Full Time, onsite
  • ANUGRAH INOVASI MAKMUR INTERNATIONAL SDN BHD
  • Cheras, Malaysia
RM 2,500 - RM 3,300 / month

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Responsibility

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,300.00 per month

Benefits:

  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Work Location: In person