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Marketplace Specialist
RM 2,500 - RM 3,300 / month
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Responsibility
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,300.00 per month
Benefits:
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person