
AI Chat Operator & Customer Experience Intern
- Internship, onsite
- Over
- Petaling Jaya, Malaysia
As an AI Chat Operator & Customer Experience Intern, you’ll be the bridge between customers and our brand—delivering a smooth, friendly, and efficient support experience across multiple channels. You’ll also manage and improve our AI chatbot to ensure it provides accurate, helpful responses and enhances the customer journey.
- Operate and optimize our AI chatbot to guide customers smoothly through their journey
- Resolve customer inquiries and product issues across ShopeeChat, WhatsApp, and email
- Provide fast and friendly support for product questions, updates, and concerns
- Arrange and follow up on replacement waybills or orders where needed
- Spot bottlenecks and suggest improvements to our customer service and operational flow
- Collaborate with the team to enhance chatbot replies and automation logic