Epicareer Might not Working Properly
Learn More

AI Chat Operator & Customer Experience Intern

RM 1,000 - RM 1,500 / month

Checking job availability...

Original
Simplified

As an AI Chat Operator & Customer Experience Intern, you’ll be the bridge between customers and our brand—delivering a smooth, friendly, and efficient support experience across multiple channels. You’ll also manage and improve our AI chatbot to ensure it provides accurate, helpful responses and enhances the customer journey.

- Operate and optimize our AI chatbot to guide customers smoothly through their journey
- Resolve customer inquiries and product issues across ShopeeChat, WhatsApp, and email
- Provide fast and friendly support for product questions, updates, and concerns
-
Arrange and follow up on replacement waybills or orders where needed
- Spot bottlenecks and suggest improvements to our customer service and operational flow
-
Collaborate with the team to enhance chatbot replies and automation logic